Refunds & Cancellation

Effective 10 October 2026

The short version: there is no minimum term on a subscription bought from this site, you can cancel at any time from inside the product, and anything you have paid for a period after your cancellation takes effect is refunded.

Trying it first

LightDrive Websites starts with 7 days free. When you start, your card is saved securely and nothing is charged for 7 days. On day 8 your plan bills monthly at the price shown on the pricing page. Cancel before day 8, from Plan and Usage inside LightDrive or by writing to legal@lightdrive.us, and you are not charged at all. You can keep building until the free days end. After that, cancellation and refunds work as set out below.

Cancelling a subscription

You can cancel at any time, with 30 days' notice, from your account settings or by emailing legal@lightdrive.us. We do not ask for a reason, we do not require a phone call, and there is no cancellation fee.

Your account stays fully usable until the cancellation takes effect. After that your login stops working and your data is held for 30 days so that you can export it, which you can do yourself from inside the product at any time and without asking us. After those 30 days it is deleted.

Refunds

Any fee you have paid covering a period after your cancellation takes effect is refunded to you on a pro rata basis. If you pay monthly and cancel part-way through a month, the unused part of that month comes back. If you pay for a year and cancel in the third month, nine months come back.

Refunds are made to the original payment method within 10 business days of the cancellation taking effect. Where the original method can no longer accept a refund, we will agree another route with you.

One-time charges for work already done, such as a data migration or an integration, are not refundable once that work has been carried out. If the work has not started, it is refunded in full.

Usage charges for email, text messages or other metered services are for messages already sent on your behalf and are not refundable.

If we end it

If we stop providing LightDrive to you for any reason other than a serious breach of the Terms of Service by you, we refund the unused part of anything you have paid, on the same pro rata basis, and we give you the same 30 days to export your data.

If something has gone wrong

Email legal@lightdrive.us before anything else. We would far rather fix a billing mistake ourselves than have you raise it with your bank, and in practice we will. We answer billing questions within one business day.

Nothing on this page limits any right you have under the law that cannot be limited, including rights under the consumer protection laws of your own state.

Customers on a signed agreement

Where you have signed a LightDrive Service Agreement, that agreement and its Order Form set your notice period, your term and your refund terms, and they control over this page if the two differ.

Contact

LightDrive, Inc.
1981 Freedom Drive, Clearwater, Florida 33755, United States
legal@lightdrive.us